Counselling centre for foreigners and refugees

Counselling centre for foreigners and refugees. Photo: Lubomír Kotek

What is our mission

To provide professional and free of charge counselling services to foreigners and refugees, regardless of their race, nationality, social group, political belief, and religion, and thus prevent their social exclusion and help them integrate into society.

What are our goals

  • By providing social and legal counselling we want to increase the awareness of foreigners (especially in the following areas: residence in the Czech Republic, employment, housing, social system, education, health care and insurance, business) and to strengthen the sociocultural orientation of foreigners in the Czech environment (in particular assistance in dealing with authorities, mediation of contacts with other services and facilities).
  • Provide contact informations of available related services (providing material assistance, integration, educational activities and courses, equipment for integration flats), Charity services in the Czech Republic and other institutions (Foreigners Police, Department of Asylum and Migration Policy, regional authorities, municipalities, NGOs, etc.) and develop cooperation with these institutions.

Who can we help

Foreigners and refugees who find themselves in a vulnerable social situation or are at risk of having a particular social situation, particularly because of their residence status, language barrier, cultural differences or ignorance of their rights and duties.

In which situations do we help

  • Insufficient knowledge of your rights and obligations and the resulting endangering of your stay in the Czech Republic
  • Dependence on an intermediary that may restrict your self-sufficiency and freedom of decision
  • Insufficient knowledge of the Czech language which may leads to difficulties with employment, dependence on an intermediary, dependence on social welfare, etc.
  • The risk of social exclusion, which may be the consequence of race, nationality, religion, residence status, or ignorance of socio-cultural standards
  • Isolation of foreigners leading to frustration, psychological problems and inability to integrate into society

What are our principles


Where to find us

Counselling is provided

Ambulant form at the address of organization            Field form

Monday:            9:00 – 12:00 am 1:00 - 6:00 pm                  9:00 – 12:00 am 1:00 - 4:00 pm

Tuesday:             9:00 – 12:00 am 1:00 - 4:00 pm

Wednesday:      9:00 – 12:00 am 1:00 - 6:00 pm                  9:00 – 12:00 am 1:00 - 4:00 pm

It is possible to arrange a term of meeting out of official opening hours by previous individual agreement.

Useful links

Contacts on other counselling centres or services

Projects for help to foreigners and refugees are cofinancing by

MPSV ČR          MV ČR          Královéhradecký kraj              Charita