Counselling centre for foreigners and refugees

What is our mission

To provide professional and free of charge counselling services to foreigners and refugees, regardless of their race, nationality, social group, political belief, and religion, and thus prevent their social exclusion and help them integrate into society.

What are our goals

By providing social and legal counselling we want to increase the awareness of foreigners (especially in the following areas: residence in the Czech Republic, employment, housing, social system, education, health care and insurance, business) and to strengthen the sociocultural orientation of foreigners in the Czech environment (in particular assistance in dealing with authorities, mediation of contacts with other services and facilities).
Provide contact informations of available related services (providing material assistance, integration, educational activities and courses, equipment for integration flats), Charity services in the Czech Republic and other institutions (Foreigners Police, Department of Asylum and Migration Policy, regional authorities, municipalities, NGOs, etc.) and develop cooperation with these institutions.

Who can we help

Foreigners and refugees who find themselves in a vulnerable social situation or are at risk of having a particular social situation, particularly because of their residence status, language barrier, cultural differences or ignorance of their rights and duties.

In which situations do we help

Insufficient knowledge of your rights and obligations and the resulting endangering of your stay in the Czech Republic
Dependence on an intermediary that may restrict your self-sufficiency and freedom of decision
Insufficient knowledge of the Czech language which may leads to difficulties with employment, dependence on an intermediary, dependence on social welfare, etc.
The risk of social exclusion, which may be the consequence of race, nationality, religion, residence status, or ignorance of socio-cultural standards
Isolation of foreigners leading to frustration, psychological problems and inability to integrate into society

What are our principles

FREE OF CHARGE, DISCRETION, INDEPENDENCE, IMPARTIALITY

Where to find us

ADDRESS: Šafaříkova street 666/9 (YMCA building – 3^th floor), 500 02 Hradec Králové
PHONE: +420 492 604 940, E-MAIL: poradna.cizinci@hk.caritas.cz, WEB: http://hk.caritas.cz/
ENGLISH: +420 731 402 301, +420 731 402 303, katerina.vojtova@hk.caritas.cz, katerina.bednarova@hk.caritas.cz