Counselling centre for foreigners and refugees

Counselling centre for foreigners and refugees. Photo: Lubomír Kotek

What is our mission

To provide professional and free of charge counselling services to foreigners and refugees, regardless of their race, nationality, social group, political belief, and religion, and thus prevent their social exclusion and help them integrate into society.

What are our goals

  • By providing social and legal counselling we want to increase the awareness of foreigners (especially in the following areas: residence in the Czech Republic, employment, housing, social system, education, health care and insurance, business) and to strengthen the sociocultural orientation of foreigners in the Czech environment (in particular assistance in dealing with authorities, mediation of contacts with other services and facilities).
  • Provide contact informations of available related services (providing material assistance, integration, educational activities and courses, equipment for integration flats), Charity services in the Czech Republic and other institutions (Foreigners Police, Department of Asylum and Migration Policy, regional authorities, municipalities, NGOs, etc.) and develop cooperation with these institutions.

Who can we help

Foreigners and refugees who find themselves in a vulnerable social situation or are at risk of having a particular social situation, particularly because of their residence status, language barrier, cultural differences or ignorance of their rights and duties.

In which situations do we help

  • Insufficient knowledge of your rights and obligations and the resulting endangering of your stay in the Czech Republic
  • Dependence on an intermediary that may restrict your self-sufficiency and freedom of decision
  • Insufficient knowledge of the Czech language which may leads to difficulties with employment, dependence on an intermediary, dependence on social welfare, etc.
  • The risk of social exclusion, which may be the consequence of race, nationality, religion, residence status, or ignorance of socio-cultural standards
  • Isolation of foreigners leading to frustration, psychological problems and inability to integrate into society

What are our principles


Where to find us

Counselling is provided

Ambulant form at the address of organization            Field form

Monday:            9:00 – 12:00 am 1:00 - 6:00 pm                  9:00 – 12:00 am 1:00 - 4:00 pm

Tuesday:             9:00 – 12:00 am 1:00 - 4:00 pm

Wednesday:      9:00 – 12:00 am 1:00 - 6:00 pm                  9:00 – 12:00 am 1:00 - 4:00 pm

It is possible to arrange a term of meeting out of official opening hours by previous individual agreement.

obrazek_covidCounselling centre for foreigners and refugees has until further notice LIMITED OPERATION. 



  • From today, only trips to work, to family, shopping, to the doctor, to nature are allowed.
  • A maximum of 2 people with a face mask can move outside together, with the exception of household members.
  • Shops except groceries, drugstores and other necessary exceptions are closed.
  • The operation of public authorities and administrative authority is also limited.
  • Hands (hands washing)
  • Face mask (wearing the face mask
  • Distance (keep the distance minimum of 2 meters)

More information here.


To all persons, valid from 21 October 2020, from 0:00 p.m. until the revocation of this emergency, prohibits movement and residence without respiratory protective equipment (nose, mouth) such as a respirator, face mask, mouthpiece, scarf, shawl or other means that prevent droplet spreading, namely:

  1. in all interiors of buildings, away from residence or place of accommodation(e.g. hotel room),
  2. in means of public transport,
  3. on the platform, in the shelter and waiting room of public transport,
  4. in motor vehicles, unless there are only one household members,
  5. at all other publicly accessible places in the built - up outdoor area of ​​the municipality, where at least 2 persons occur at the same place and at the same timeless than 2 meters apart, unless they are exclusively household members.
New restrictions valid from Wednesday 14. 10. 2020 
  • All schools with the exception of kindergartens will switch to distance learning. Schools should reopen on 2.11.2020
  • Until 3.11.2020 outdoor and indoor gatherings can only be limited to six people
  • Until 3.11.2020 it is forbidden to drink alcohol in public
  • Until 3.11.2020 all restaurants, pubs and bars are closed. Takeaway windows can only operate until 20:00. Restaurants may still operate on a delivery basis.
  • A requirement to wear a face mask in all interiors and public transport is still valid and the requirement is now extended to all public transport stations and waiting rooms
  • A maximum of two people may enter shops and shopping centers (with the exception of children under 15 years old accompanied y an adult)

Useful links

Contacts on other counselling centres or services

Projects for help to foreigners and refugees are cofinancing by

MPSV ČR          MV ČR          Královéhradecký kraj              Charita